Registered members can post complaints online through an integrated complaint module - Help Desk which will help society members in an enhanced way. SMS updates can be sent directly through mobile.
Tasks are System Generated, through :
- Complaints are classified under various categories for future analysis by the admin.
- Complaints can also be lodged by the member with help of 'Help Desk'.
- Complaints, if not attended within the predefined response period, escalates to the next level.
- After escalating from all three levels, the complaints are placed before the managing Committee for resolution.
- At every stage, the response is updated and can be viewed by the member.
- Member can reopen a complaint, even if it is closed as Resolved by the Admin.
- Member can provide grades / rate service to complaint resolution, which will help the management to evaluate various vendors and service providers.
- The Society Admin can customize the flow of the complaint received - by specifying that the complaint needs to be resolved directly by the concerned service provider or it should pass through a centralized Help Desk team.
- SMS alerts / email messages can be sent on request of the member based on policy adopted by the Society.