Business and organizations do not operate in a vacuum. Their relationship to the society and environment in which they operate is a critical factor in their ability to continue to operate effectively. It is also increasingly being used as a measure of their overall performance. 

making your organization more socially responsible. It will guide you in building and delivering a long-term social responsibility strategy, whatever the nature of your business 

ISO 26000 provides guidance on how businesses and organizations can operate in a socially responsible way. This means acting in an ethical and transparent way that contributes to the health and welfare of society. 



ISO 9001 is the most established quality framework used worldwide, and sets the standard not only for quality management systems, but management systems in general. 

It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement. ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers. 

ISO 9001 is based on eight quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance. 

  • Customer focus
  • Leadership
  • Involvement of People
  • Process approach to management
  • System approach
  • Continual improvement
  • Fact based decision-making
  • Mutually beneficial supplier relationships

Advantage of ISO 9001 Quality Management System :

  • Facilitates the organization to become a customer-focused organization.
  • Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer's needs and expectations
  • Increases the effectiveness and efficiency of the organization through continual improvement in systems and products' / services quality


ISO 14001 standard requires organisations to identify all environmental impacts and associated aspects. You also need to define environmental objectives and implement actions to improve performance and processes. ISO 14001 is an internationally accepted standard that sets out how you can go about putting in place an effective Environmental Management System (EMS). 

Environmental impact is becoming prime issue across the world. 

EMS defines an effective environmental system which can be applied to all types of companies. Environmental issues have come to the forefront in recent years with greater awareness amongst legislators, insurers, financiers, shareholders, customers, employees and neighbors 

Advantage of IS 14001 Environmental Management System are:

  • Customer, investor, public, community assurance by demonstrating commitment.
  • Improving cost control through conserving input materials and energy.
  • Reducing incidents that result in liability therefore reduces insurance costs.
  • Assisting the attainment of permits and authorizations for local trade.


The burden of occupational injuries and diseases is significant, both for employers and the wider economy, resulting in losses from early retirements, staff absence and rising insurancepremiums .

ISO 45001, Occupational health and safety management systems - Requirements, that will help organizations reduce this burden by providing a framework to improve employee safety, reduce workplace risks and create better, safer working conditions, all overtheworld 

The standard was developed by a committee of occupational health and safety experts, and follows other generic management system approaches such as ISO 14001 and ISO 9001. It will take into account other International Standards in this area such as OHSAS 18001, the International Labour Organization's ILO-OSH Guidelines, 

If you're currently certified to OHSAS 18001 then you will need to migrate to ISO 45001 as OHSAS 18001 will be withdrawn. We have the expertise and knowledge to help you to upgrade your certification and get the most from ISO 45001 

 

Advantages of ISO 45001 are:

  • Customer, investor, public, community assurance by demonstrating commitment.
  • Improving cost control through conserving input materials and energy.
  • Reducing incidents that result in liability therefore reduces insurance costs.
  • Assisting the attainment of permits and authorizations for local trade.


Effective use of networking technology has improved operational efficiency but increased risk to the vital information available with the business environment. Protecting confidential customer information and business data is the challenge in complex business environment. Unauthorized access to important information and knowledge capital, or its loss, can have significant negative impact on an organization, including interruption of business continuity, vulnerability to fraud, loss of strategic advantage and damage to reputation. 

Implementation of information security management systems as per ISO 27001 gives a systematic approach to minimizing the risk of unauthorized access or loss of information and ensuring the effective deployment of protective measures for securing the same. It provides a framework for organizations to manage their compliance with legal and other requirements, and improve performance in managing information securely. 

 

BENEFITS OF ISO 27001:-

 

Certifying your ISMS against ISO 27001 can bring the following benefits to your organization:

  • Systematic identification of Information Security Risks and its mitigation to reduce risk.
  • Availability of internal controls and meets corporate governance and business continuity requirements in case of man made and natural disasters.
  • Better protection of confidential data and reduced risks from hackers’ attacks.
  • Due to dependability of information and information systems, confidentiality, integrity and availability of information is essential to maintain competitive edge, cash-flow, profitability and commercial image.


The ISO 22000 international standard specifies the requirements for a food safety management system. Communication along the food chain is essential to ensure that all relevant food safety hazards are identified and adequately controlled at each step within the food chain. This implies communication between organizations both upstream and downstream in the food chain. Communication with customers and suppliers about identified hazards and control measures will assist in clarifying customer and supplier requirements. Recognition of the organization's role and position within the food chain is essential to ensure effective interactive communication throughout the chain in order to deliver safe food products to the final consumer. 

ISO 22000 can be applied independently of other management system standards or integrated with existing management system requirements. ISO 22000 requires that all hazards that may be reasonably expected to occur in the food chain, including hazards that may be associated with the type of process and facilities used, are identified and assessed. 

Though based on ISO 9001, ISO 22000 has been specifically adapted to the situation in the food industry by integrating the requirements of HACCP, an internationally recognised food safety system that identifies, prevents, eliminates or reduces to an acceptable level potential physical, chemical and biological hazards by preventive means rather than finished product inspections. 

 

Advantages of ISO 22000 -Food Safety Management System are:

  • Improve the internal processes needed to provide consistently safe food
  • Provide confidence to customers and other stakeholders (through the ISO 22000 certification process) that the organization has the ability to control food safety hazards and provide safe products
  • Provide a means of continual improvement that ensures that the food safety management system is reviewed and updated so that all activities related to food safety are continually optimized and effective
  • Ensure adequate control at all stages of the food supply chain to prevent the introduction of food safety hazards.


ISO 13485 is the international standard recognized for medical device regulations aroundtheworld

It is intended to promote harmonisation in the medical device industry and set a basis for quality system regulations worldwide. We provide services that help manufacturers understand what they need to do to place compliant devices on markets throughout the world. 

ISO 13485 standard published in July 2003. This standard is based on the ISO 9001:2000 process model approach. All requirements of ISO 13485 are specific to organisations providing medical devices, regardless of the type or size of the organisation. 

 

  • Manufacturers of high-risk medical products must be associated with a notified body to vouch for the product's quality. This is achieved through product testing and auditing of the manufacturer's quality management system.
  • Whatever devices you produce, as a medical device manufacturer you have a responsibility to consistently deliver devices that are safe and effective.
  • Adoption of this standard assures the customers that the product complies with all relevant product and service-oriented technical standards and regulations


ISO/IEC 20000 is the international standard for IT service management. 

This standard enables you to independently demonstrate to your customers that you meet best practice. 

ISO/IEC 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly applicable to internal / external IT service providers, IT departments and IT outsourcing organizations. 

 

ISO/IEC 20000 certification demonstrates that an organization has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service. 

Some of the key benefits are listed below:

  • IT service providers become more responsive to business driven rather than technology driven
  • External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement
  • It gives more opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service
  • Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness
  • The certification process can reduce the amount of supplier audits, thereby reducing costs
  • ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes


Societal security - Business continuity management systems - Requirements 

ISO 22301specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system to protect against, reduce the likelihood of occurrence, prepare for, respond to, and recover from disruptive incidents when they arise. 


Business Continuity includes three key elements:

  • Resilience:
    critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity,
  • Recovery:
    arrangements are made to recover or restore critical and less critical business functions that fail for some reason.
  • Contingency:
    the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not, have been foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.


Quality management - Customer satisfaction - Guidelines for complaints handling in organizations 

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. 

You can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. 



ISO 10002:2004 addresses the following aspects of complaints handling:

Certifying your ISMS against ISO 27001 can bring the following benefits to your organization:

  • Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service,
  • Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel ISO TRAINING,
  • Recognizing and addressing the needs and expectations of complainants,
  • Providing complainants with an open, effective and easy-to-use complaints process,
  • Analysing and evaluating complaints in order to improve the product and customer service quality,
  • Auditing of the complaints-handling process;
  • Reviewing the effectiveness and efficiency of the complaints-handling process.


ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements. 



Using energy efficiently helps organizations save money as well as helping to conserve resources and tackle climate change. ISO 50001 supports organizations in all sectors to use energy more efficiently, through the development of an energy management system (EnMS). 

Using energy efficiently helps organizations save money as well as helping to conserve resources and tackle climate change. ISO 50001 supports organizations in all sectors to use energy more efficiently, through the development of an energy management system (EnMS). 

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management. 



ISO 50001:2011 provides a framework of requirements for organizations to:

  • Develop a policy for more efficient use of energy
  • Fix targets and objectives to meet the policy
  • Use data to better understand and make decisions about energy use
  • Measure the results
  • Review how well the policy works, and
  • Continually improve energy management.


Information technology - Text Communication - Message - Oriented Text Interchange Systems (MOTIS) 

Defines the overall system and service of a Message Handling System (MHS) and serves as a general view of it. Provides the structure of MHS standards, the capabilities of the MHS and the elements of service. The annexes provide important supplemental information and a glossary of 129 terms.